We provide pre-generated labels for returns and exchanges.
Please carefully select the method you prefer, as it cannot be changed.
The Drop-off option allows you to return your order for free at any Canada Post/USPS location.
The Mail option allows you to return your order at your own expense with any postal service you prefer. This is preferable for those who are not nearby a Canada Post/USPS location, or who require the use of other delivery services such as DHL or FedEx.
We cannot replace or refund the cost of goods in lost returns unless you use our pre-generated labels. If you choose to purchase your own label, you are responsible for the safe delivery of the shipment. We advise purchasing shipping insurance to cover any issues with your return.
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