If your package has failed to deliver, please contact the carrier responsible for delivery as soon as possible; the carrier should be able to help you reach a resolution.
Failure to deliver can be caused by (but not limited to) any of the following reasons:
- The address you provided at checkout was invalid or incorrect.
- The address is new and the postal service's system has not been updated with the new address.
- The carrier has lost your package.
- The carrier has delivered your package to the wrong address.
Contacting the carrier responsible for the delivery of your package can help solve common issues (like delivery to wrong address) much faster than contacting Carmico.
If you purchased Route Package Protection, you can contact Route for fast shipping resolutions.
If the carrier cannot provide a solution for you, contact us for more information.
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