We're all human over here (no robots allowed) and sometimes we make mistakes.
If your order contains a product you didn't order or is missing a product that you did order, contact our customer service team for a resolution. We can't expect our customers to return items they did not order so as a general rule, anything you get in your package you are allowed to keep, guilt free!
If an item was sent to you in place of an item that you ordered, we will send the missing items to you in a new package, free of charge. We will be accountable for all of the mistakes that we make and will do our best to make things right.
If there is no other way to resolve the issue, we will issue a refund for the missing items.
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